Retail shops

Fewer repetitive calls, more time for customers in store.

The same questions keep coming back: opening hours, directions, returns, click and collect.

What your assistant actually does

“Are you open on Sunday?”

It answers with your opening hours, bank holidays included if entered.

“Can I exchange an item?”

It gives your returns policy as you described it.

“Is this product in stock?”

It doesn't know your live stock: it says so and offers a call back.

It knows your businessAdd your services, prices and opening hours, and upload your documents. The assistant finds the relevant information for every question.
Answers you can trustThe assistant only answers with information you have approved. It never makes up a price, an availability or a service: when in doubt, it offers to put the visitor in touch with you.
Every lead is capturedWhen a visitor leaves their contact details, a record is created in your CRM with their need, their source and the conversation history.
Appointment requestsThe assistant collects the preferred date and contact details, then notifies you. You stay in control of the confirmation: nothing is booked without you.
A shared inboxRead every conversation, take over when needed, assign conversations to a team member and mark them as resolved.
Security and privacyEach company's data is strictly isolated. Tilavo does not use your data to train artificial intelligence models.