Everything you need to automate customer service

An assistant that reflects your brand

Choose its name, its character, its tone (professional, friendly or sales-oriented) and its welcome message.

• Custom instructions
• Availability hours
• Reply language

It knows your business

Add your services, prices and opening hours, and upload your documents. The assistant finds the relevant information for every question.

• Frequently asked questions
• PDF documents
• Services and prices

Answers you can trust

The assistant only answers with information you have approved. It never makes up a price, an availability or a service: when in doubt, it offers to put the visitor in touch with you.

On your website with one copy-paste

A single line of code adds the chat bubble to your website. Colours and position match your brand.

• Allowed domains
• Abuse protection

Every lead is captured

When a visitor leaves their contact details, a record is created in your CRM with their need, their source and the conversation history.

• Follow-up statuses
• Search and filters
• CSV export

Appointment requests

The assistant collects the preferred date and contact details, then notifies you. You stay in control of the confirmation: nothing is booked without you.

A shared inbox

Read every conversation, take over when needed, assign conversations to a team member and mark them as resolved.

Useful automations

A notification for every new request, an alert for unresolved conversations, a follow-up prepared for leads who did not reply. Sensitive actions wait for your approval.

A clear dashboard

Conversations, leads, requests received and AI usage: the essentials of your activity at a glance.

Security and privacy

Each company's data is strictly isolated. Tilavo does not use your data to train artificial intelligence models.

• Data isolation
• Export and deletion on request
• Built on GDPR principles